Training & Performance
Welcome to O2C Lab Training and Performance: Driving personal development and business performance
We specialise in delivering transformative training and development solutions that help individuals, teams, and organisations thrive in today’s fast-paced, ever-evolving world.
Whether you’re looking to upskill your workforce, unlock leadership potential, or create a culture of continuous improvement, we are here to guide you every step of the way.
Why Choose us?
Expert Facilitators
Our trainers are industry veterans with deep subject-matter expertise and real-world experience.
Results-Driven Approach
Every program is designed with measurable outcomes to ensure long-term impact.
Flexible Delivery
Onsite, online, or hybrid — we meet you where you are.
Client-Centered Philosophy
We listen, adapt, and co-create solutions that truly resonate with your people and goals.
Training and development
What We Offer:
Customised Credit Management Training
Tailored programs designed to meet your business objectives — from soft skills to strategic leadership. Training courses for all levels of the Credit Management team ranging from anyone ‘new to credit’ through to senior leadership.
Professional and Organisational Development Workshops
Our Master class workshops are interactive sessions focused on communication, process improvement, productivity, and more.
eLearning & Blended Solutions, On-Demand Training – EXCLUSIVELY FOR OUR MEMBERS, Complimentary on-demand training. Members get 10 on-demand training sessions, ranging from 20 to 40 minutes, included in their company membership package
Plus – Break fast club and Elevenses recordings delivered by guest speakers
Visit our On-demand platform, Thinkific, for more information
For non-members – ask for pricing
Leadership, Executive Coaching & Mentoring –we offer unique 1 to 1 coaching and mentoring programmes. We help to develop people in their Credit Management careers by delivering personalised guidance to unlock talent and improve effectiveness.
Example F2F & Virtual Training available
| Type | Entry Level | Intermediate Level | Senior/Advanced Level |
| Description | New to the role (Beginner) | Has some experience (Intermediate) | Experienced & Team Leaders (Advanced) |
| Delivery method | Virtual ‘live’ / F2F | Virtual ‘live’ / F2F | Virtual ‘live’ / F2F |
| Course suggestion | Introduction to Credit Control Essential Collection Skills Pre-Legal Collection Credit Management for Customer Service Teams Best Practice Risk Management Understanding Credit Policy | Intro to Financial Statements Advanced Credit Risk Assessment Advanced Collection Skills Influencing & Negotiating Payment Psychology of Collection (F2F only) Stakeholder Management & Working with Sales | Coaching & Feedback Skills Customer Visits (Trade Credit) Managing Credit Risk Preventing Bad Debts, Fraud & Debt Recovery Team Development Train the Trainer |
Note: Indicative titles – all training is tailored to company/industry requirements. For detailed descriptions and pricing of the above courses please contact: training@o2clab.com
Masterclasses
Team Building & Organisational Development -Enhancing collaboration, engagement, and performance across your organisation. Our series of workshops run either face to face or virtually using the latest whiteboard technology, are designed to be engaging, fully interactive, fun and with specific improvement outcomes
Ask us about delivering our unique workshops for you and your teams:
The Cash Challenge – a series of workshops leading to improvement of cash collection rate by min 20% (see next page)
Process Improvement Workshop – a deep dive into end-to-end processes, how to streamline to improve productivity
Credit Strategy Game – not just a game but a simulated workshop requiring strategic thinking and quick decision making
Pricing available on request. All enquiries to; training@o2clab.com
Cash Challenge
The What
To significantly improve cash collection in a specific month, Quarter, Half Year or Year End
The How
Development and delivery of our unique virtual or Face to Face Cash Challenge Workshop
The Result
Minimum expectation 20% increase in Cash Collection in a specified period
Average outcome between 25% to 35% increase in Cash Collection in a specified period
Consulting
O2C Lab consultants are experts in the ‘Order to Cash’ area of business. We work with our clients to solve specific challenges and offer solutions to help them improve their working capital.
Our experience is cross sector and industry including, telecoms, utilities, oil and gas, manufacturing, building and construction, pharmaceuticals and FMCG. We cover full end-to-end ‘Order to Cash’ (O2C) processes, systems, and policies, specifically evaluating the following areas:
First Line Controls:
- Customer Set-Up
- Order Management
Operational Processes
- Credit Risk Management
- Cash Collection & Dispute Management
- Cash Allocation and Accounts Receivable Management
- Vendor Management including Insurance.
Approach and Methods
- Organisational Structure
- Management Information & Reporting
- Processes & Systems
- Credit Policies, Guidelines, and Governance Control Framework
- Staff Training & Development
- Stakeholder Management and Planning
If you are interested in improving your working capital and associated practices, please contact us for an initial consultation and working proposal
Phone: 0330 0884828
Email: enquiries@o2clab.com
Interim Management
O2C Lab have a team of Credit Management specialists who, due to their knowledge and experience, can be deployed in your organisation to help solve complex problems and making a meaningful impact.
We work with an extensive global network of Credit Management and Order to Cash professionals with a successful track record in meeting our clients’ needs. If you are an experienced Credit Manager or Order to Cash senior executive interested in interim management, we welcome you to submit a cv. Email: enquiries@o2clab.com
Note: Indicative titles – all training is tailored to company/industry requirements. For detailed descriptions and pricing of the above courses please contact: training@o2clab.com
