Credit Management Forum

Join us for a hybrid meeting with an agenda designed to share hands-on knowledge. An opportunity to join us in Birmingham or online with your peers, learning from experts.

The Agenda Is:

9.30am – Arrival, Coffee & Networking

9.45am – Log onto Zoom

10.00am – Welcome & Introductions

• Introduction and Overview of the day’s schedule and objectives
• News Update

10.15am – “Future Focus: Economic and Industry Trends for 2025”

• John Donovan, Regional Commercial Manager, Atradius Collections

11.00am – Break

11.15am – “From Good to Great: Elevating Team Performance in O2C”

• Pam Thomas, Partner, O2C Lab Training & Performance Ltd

12.00pm – The Lab / Workshop: “Mastering Dispute Management: Turning Challenges into Opportunities

• O2C Lab

12.45pm – Lunch

13.30pm – From Surviving Change to Leading the Way: Unlock More Progress and Innovation in Your Credit Management Function

• Mark Vincent, Director, Applied Change Ltd.

14.15pm – Quiz: 2025 Ready: The Ultimate Quiz on Trends and Tactics

• O2C Lab

14.45pm – Mentimeter & Close.