O2CMF – Order to Cash & Credit Management Forum
April 23 @ 9:30 am - 3:00 pm
Free - £35.00O2CMF – Order to Cash & Credit Management Forum
Register now for our O2CMF – Order to Cash & Credit Management Forum – tickets available to join us in person or online.
Location: Hays (Birmingham) – 1 Colmore Square, Birmingham, B4 6AA
This forum provides participants with the opportunity to collaborate and share experiences with other members, and to learn first hand from experienced professionals, subject matter experts, industry corporate partners, and the O2C Lab team.
Agenda
09:30 – 10:00
Arrival, Coffee, & Networking
09:45 – 10:00
Log onto Zoom (Virtual Attendees)
10:00 – 10:15
Welcome & Introductions
10:15 – 11:00
“O2C in Practice – Lessons, Pressures and What’s Next”
Nicola Hardy, Head of credit control UK & Ireland
11:00 – 11:15
Coffee Break / Networking
11:15 – 12:00
“Data Driven Commercial Collections: Smarter, Fairer Debt Management”
Luke Barsauckas, Business Development Manager, Experian
12:00 – 12:45
“Delivered… But Not Working: The Hidden Gap in O2C Transformation”
Mark Vincent, Proprietor, Applied Change Ltd
12:45 – 13:30
Lunch Break & Networking
13:30 – 14:00
“Navigating Customer Distress, Insolvency and Recovery in Today’s Market”
Zakia Khalid,Solicitor and Debt Recovery Trainer
14:00 – 14:45
“Using AI: Bringing O2C Process Training & Development to Life”
Pam Thomas, Senior Partner, O2C Lab
14:45 – 15:15
Quiz – Key Learnings from the Day (Prize for the Winner)
15:15 – 15:30
Mentimeter Review and Close
