TESTIMONIAL – NOVUNA BUSINESS CASH FLOW

“Completing the Next Level – Experienced Credit Professional and Management and Leadership courses with O2C Lab has been an incredibly valuable experience.

Both programmes provided practical, relevant, and engaging content that I have been able to apply directly within my role as a Credit Controller.

The Experienced Credit Professional course has strengthened my confidence in managing complex accounts, handling challenging customer conversations, and maintaining positive customer relationships whilst achieving business objectives.

The Management and Leadership course further developed my communication, leadership, and decision-making skills. Key areas included managing KPIs, creating performance-focused initiatives such as league tables to encourage collections performance, and implementing best-practice business engagement strategies. 

The insights gained from both courses will help me build stronger professional relationships, improve team collaboration, and approach challenges with greater confidence and strategic thinking in my day-to-day role.

The trainers at O2C Lab were knowledgeable and passionate about sharing best practice. The interactive learning environment, combined with practical examples and real-world scenarios, made the courses both enjoyable and impactful.

I would highly recommend O2C Lab to anyone looking to advance their professional development in credit management, leadership, and personal effectiveness.” – Donna Hughes, Credit Controller, Novuna Business Cash Flow.

November 6th, 2026