Wales & South West Credit Management Conference

Agenda Includes:

9:30 AM – 9:45 AM Opening & Welcome

Introduction and welcome to the day by the event organiser, reflecting on the interim year since the last event.

9:45 AM – 10:00 AM Speed Networking

10:00 AM – 10:45 AM 2025 Economic Outlook: Navigating Challenges and Opportunities – Nicola Harris, Senior Underwriter I RS4 Risk Services, Atradius

10:45 AM – 11:00 AM Morning Tea Break

11:00 AM – 11:45 AM O2C 2.0: Shaping the Future with Data-Driven Insights – Chris Sanders, Founding Partner – O2C Lab Ltd

11:45 AM – 12.15 AM When AI Enables Fraud: Threats and Defensive Strategies – Grant McDonald – Experian

12:15 AM – 1:00 PM Change Management: Adapting and Thriving in Transition – Mark Vincent, Director, Applied Change Ltd

1:00 PM – 1:15 PM Lunch Break

1:15 AM – 2:00 PM Trusted to the ends of the earth”; Or not. The solicitor’s facilitating role in financial crime: A case study approach – Jonathon Gilbert PhD, Financial Crime, Risk and Compliance Consultant, Lecturer in Law

2:00 PM – 2:45 PM Data-Driven Order-to-Cash: Unlocking True Value Beyond AI – Rob Harvey, Chief Product Officer, Sidetrade

2:45 PM – 3:00 PM Afternoon Tea Break

3:00 PM – 3:45 PM Credit Management Talent: Strategies for 2025 Success Natascha Whitehead, Senior Business Director & UK Channel Lead,

Hays Credit Management

3:45 PM – 4:15 PM Quiz: Mentimeter Interactive Quiz on Key Learnings – O2C Lab

4:15 PM – 4:30 PM Closing Session & Mentimeter on the Conference experience

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