“A new breed of credit management organisation”

O2C Lab is a specialist provider of networking, training, and consultancy services focused on improving end-to-end Order-to-Cash and credit management operations. We bring together industry leaders, subject matter experts, and peer communities to help businesses drive real change across billing, collections, dispute resolution, and cash flow performance.

At the heart of O2C Lab is our powerful network of professional forums – industry-specific communities designed to share insight, explore challenges, and promote best practice in a trusted environment. Our events calendar includes high-impact webinars, national conferences, roundtables, and learning sessions led by inspirational speakers and practitioners.

Through our strategic partnerships with corporate supporters and solution providers, we ensure our members have access to the latest thinking, technology insights, and practical solutions to support continuous improvement.

Whether you’re looking to optimise your processes, develop your people, or engage with a vibrant professional community, O2C Lab is your partner for excellence in Order-to-Cash and credit management.

Chris Sanders
Founding Partner

An experienced international order to cash consulting professional, Chris has carried out credit management and invoicing assignments for some of the world’s best known companies. With cross industry consulting experience Chris’s successful workshops, ‘Cash Challenge’ and improvement programmes have delivered significant benefits to clients. Chris is a well regarded and award winning credit professional whose industry knowledge and enthusiastic style makes him a popular writer, speaker and panelist at conferences and webinars.

Kerry McKevitt
Founding Partner

With a foundation in financial accounting, credit and cash flow management, and an MBA, Kerry is a trusted advisor and management consultant at Board and C-Suite levels – specialising in the design, development, and implementation of business structures, systems, and processes to optimise portfolio risk, transaction efficiency, cash regeneration, and profitability.

Andrew Halls
Senior Partner

As Operations Director at O2C Laboratory, Andy brings over 30 years of operational experience in large corporate environments. Andy leads the optimisation of Order to Cash processes—including Billing, Credit Management, and process improvement—to enhance efficiency and profitability. With a strong focus on strategic delivery, Andy manages cross-functional teams and collaborates with senior stakeholders to drive impactful execution and deliver exceptional customer outcomes.

Pam Thomas
Senior Partner

Pam has over 20 years experience in Credit Management and is a qualified expert in training, learning and development. She has developed bespoke order to cash courses for global corporate clients across a range of industries including telecommunications, manufacturing, global oil and gas.

Training & development

Masterclass

Consulting

Interim management

Conferences

Our Community

Partners

Internationally recognised industry leaders.
Actively share valuable contacts and information.
Offer essential support and knowledge to our members.
Collaborate to enhance industry expertise and insights.
Contribute to the growth and success of our community.

Members

Diverse membership, including leading organisations and SMEs.
Credit professionals at all levels, from entry-level to experienced.
Subscription based, cost-effective whole-of-team membership.
Commitment to fostering industry growth and development.
Forums tailored to match their member specific industry interests and needs.

Supporters

Outstanding UK companies, organisations, and international associations.
Valuable expertise and contributions to the community.
Elevating O2C Lab’s reputation and influence.

Sub Contractors

A pivotal role in upholding our commitment to excellence and efficiency.
Strengthening our service delivery and engagement quality.
Enhancing experiences for members and stakeholders.

Headline Partners

‘Our membership is useful to gain insight on parts of our base where they have contracts with other members. Late payment/fraud and any risk indicators are essential for me to be able to perform one of my key accountabilities – highlighting risks to the business for new and existing customers.’

BT Group - O2C Lab Forums Member

‘‘I have been a forums international member for over 10 years. I particularly enjoy the networking aspect of the quarterly meetings. The participation of everyone involved on the day is invaluable for discussing best or better practices, amongst other things. There is always something to learn and my company benefits from the knowledge I gain & the contacts that I gain through my membership.’

TD Synnex - O2C Lab Forums Member

‘Karndean prides itself in the professional manner in which its Credit Management function operates. Being a member of O2C Lab Forums ensures we stay on top of our game, keeping in touch with best practice as well as being able to network with like-minded credit professionals.’

Karndean Design Flooring - O2C Lab Forums Member

‘In our “ line of duty” as credit professionals it is about protecting one of the key assets of any business and that is it’s receivables. The impact this has on cashflow and the profitability of your company. So whilst we are in a competitive business environment , sharing best practice and knowledge benefits all of us. That is why I am pleased to be part of many of the Forums that I attend : benefiting from networking , learning and keeping up to date with latest trends, passing on and adding value of my credit experience.’

Bunzl Plc - O2C Lab Forums Member

‘Our reason for joining Forums international is to learn and share best practices with other Credit and O2C professionals, and to develop our skills and knowledge to better support and contribute to our business goals and strategies, as well as the O2C industry.’

Fanuc - O2C Lab Forums Member

‘Joining O2C Lab Forums is something we have been considering for a while, and with the recent change with Chris Sanders joining forces with Laurie and Forums Team, it was a good time to come on board. I am impressed with the amount of content and information that is available, and feel it would be good for the whole Credit Team of Exclusive, to benefit from a shared knowledge centre and access to other credit professionals.’

Exclusive Networks O2C Lab Forums Member

‘We are delighted to join the Forums and O2C Lab Network, with Chris Sanders joining the Forums Team making the new organisation highly significant in the Credit Management arena. We are looking to connect with other Credit Management professionals, at a time of World change. We at RS Components wish to be part of this new community of likeminded, success driven professionals and we are keen to participate, listen and learn. Essentially be part of the Forum’s / o2c Lab journey.’

RS Components O2C Lab Forums Member