O2C Lab Community, operating through our Forums International platform, serves as the dedicated credit management community within The Order to Cash Laboratory.

Our Mission:
Our raison d’être is to forge an inclusive and integrated credit management community across the UK, Europe, and beyond and create a dynamic ecosystem that empowers credit professionals at every level, fostering collaboration and best practices within and across the credit management industry.

Key Objectives:


Industry Forums: At O2C Lab Community, our credit management forums cater to the diverse needs of the broader credit management industry, providing a comprehensive space for professionals across sectors. Additionally, we offer specialised forums with a distinct focus on specific industries, allowing members to delve deeper into tailored discussions and insights relevant to their specific sector. Whether you seek a panoramic view of credit management or industry-specific expertise, our forums are designed to meet the varied needs of our dynamic community.

Inclusivity and Integration: We strive to break down barriers, creating pathways for collaboration and knowledge-sharing among credit management professionals at all levels and with the critical internal functions and financial controllership framework within the companies in which our credit management professionals are engaged.

Beyond Boundaries: Our community extends beyond geographical limits, connecting professionals from diverse backgrounds to enrich the collective wisdom and advocacy of credit management.

O2C Lab Community Membership Benefits:


By joining O2C Lab Community, you gain exclusive access to a plethora of benefits:

Whole-of-Team Membership: Enjoy the advantages of a membership that encompasses your entire team. We encourage the active participation, collaboration, and learning of you and your team in O2C’s open and inviting credit management forums. This not only fosters a culture of shared knowledge but also plays a crucial role in maintaining the competence and skills within your team.

Forums Advantages: Engage in discussions, shared experiences, and stay up to date with credit management best practices from industry specialists with Forums International at your desired Forum. As part of your membership, you also gain exclusive access to the Fraud Prevention Network Forum and O2C Improvement Forum, enhancing your insights and fostering collaboration across diverse sectors.

Training and Performance: Seamlessly connect with O2C Lab’s training and performance resources, providing on-demand training that empowers your team with cutting-edge skills. Moreover, take advantage of O2C Labs discounted in-house training sessions tailored to your specific needs, available through your preferred presentation medium, be it face-to-face or virtual.

Event Participation: Included in Membership is your exclusive invitations to O2C Lab Events and Conferences, spanning both national and international landscapes. Here, you’ll gain the latest advancements and strategies in credit management from subject matter experts and industry leaders, engage in interactive workshops and hands-on sessions for practical skills development, and the opportunity to foster collaborations and shared experiences with like-minded professionals.

At O2C Lab Community, we believe in the transformative power of collective knowledge. Join us, and together, let’s shape the future of credit management.

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‘Our membership is useful to gain insight on parts of our base where they have contracts with other members. Late payment/fraud and any risk indicators are essential for me to be able to perform one of my key accountabilities – highlighting risks to the business for new and existing customers.’ 

BT Group – Forums International Member

‘‘I have been a forums international member for over 10 years.  I particularly enjoy the networking aspect of the quarterly meetings.  The participation of everyone involved on the day is invaluable for discussing best or better practices, amongst other things. There is always something to learn and my company benefits from the knowledge I gain & the contacts that I gain through my membership.’

TD Synnex – Forums International Member

‘Karndean prides itself in the professional manner in which its Credit Management function operates. Being a member of Forums International ensures we stay on top of our game, keeping in touch with best practice as well as being able to network with like-minded credit professionals.’ 

Karndean Design Flooring – Forums International Member

‘In our “ line of duty” as credit professionals it is about protecting one of the key assets of any business and that is it’s receivables. The impact this has on cashflow and the profitability of your company. So whilst we are in a competitive business environment , sharing best practice and knowledge benefits all of us. That is why I am pleased to be part of many of the Forums that I attend : benefiting from networking , learning and keeping up to date with latest trends, passing on and adding value of my credit experience.’ 

Bunzl Plc – Forums International Member

‘Our reason for joining Forums international is to learn and share best practices with other Credit and O2C professionals, and to develop our skills and knowledge to better support and contribute to our business goals and strategies, as well as the O2C industry.’

Fanuc – Forums International Member

‘Joining Forums International is something we have been considering for a while, and with the recent change with Chris Sanders joining forces with Laurie and Forums Team, it was a good time to come on board. I am impressed with the amount of content and information that is available, and feel it would be good for the whole Credit Team of Exclusive, to benefit from a shared knowledge centre and access to other credit professionals.’

Exclusive Networks Forums International Member

‘We are delighted to join the Forums and O2C Lab Network, with Chris Sanders joining the Forums Team making the new organisation highly significant in the Credit Management arena. We are looking to connect with other Credit Management professionals, at a time of World change. We at RS Components wish to be part of this new community of likeminded, success driven professionals and we are keen to participate, listen and learn. Essentially be part of the Forum’s / o2c Lab journey.’

RS Components Forums International Member

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